Protocols for Trains

Protocols for Trains

Train Stations

General controls:

  • Use electronic tickets to board passengers to the train as much as possible.
  • Encourage passengers to use electronic payment methods to purchase bus tickets. (e.g. online and card and smartphones payment options)
  • Use floor stickers to direct individuals to maintain the recommended physical distancing [1.5 meters] and prevent congestion (such as, in the boarding and disembarkation areas, at entrances and exits, queues at ticketing machines, in front of elevators, and at security checkpoint).
  • Perform a temperature check at the entrances of the stations with devices approved by the SFDA and do not allow the entry of anyone showing symptoms (a high temperature (38C or above) or any respiratory symptoms)
  • Provide hand sanitizers and sanitary papers at the counters and the entrances.
  • Use mechanisms to verify tickets without contact (such as, through infrared light or QR code).
  • Allow prayer rooms to be opened while maintaining the recommended physical distancing [1.5 meters] between worshipers and following the mosques protocols.
  • Encourage employees who are among those at higher risk of infection as per Appendix A to work remotely from home.

At entrances and exits:

  • Allocate separate doors to enter and exit the stations, whenever possible.
  • Entry to the station is restricted to passengers only (i.e. ticket holders) and authorized employees.
  • Put in place appropriate legislation for those who have symptoms [sneezing or coughing, or those with a high temperature (38C or above)] to enter the stations
  • Employees who show symptoms [a high temperature 38C or above] should be isolated and prevented from coming to work.
  • Encourage employees who are among those at higher risk of infection as per Appendix A to work remotely from home.

 

At the station:

  • Close unnecessary public places in the stations (such as, lounges, smoking rooms, and canteens)
  • Remove or disable the use of items that are commonly shared (such as: pens used for filling papers, water dispensers, and touch screens).
  • Use floor paint on escalators to ensure that one person uses each step at a time while ensuring a 6-step distance between individuals.
  • Allow the use of elevators while maintaining the recommended physical distancing [1.5 meters] inside the elevator.
  • Disinfect all cabin luggage and cargo before each flight (such as, using a disinfection steam device or disinfectant spray).
  • Reduce the number of people allowed to use shared spaces and facilities to ensure the recommended social distancing is maintain [1.5 meters] (such as: waiting/boarding areas, and restrooms).
  • Disinfect materials that are commonly shared in the halls between shifts (such as, ticketing machines, elevator keys, touch screens, train boarding counters, and waiting areas)
  • Disinfect restrooms after each use and provide hygienic disposable seat covers.
  • Provide trash cans and waste bins that work with no touching required.
  • Restrict meetings and gatherings [following the protocols of the Social Sector].
  • Provide appropriate and equipped isolation rooms in the stations for suspected cases of Covid-19, whenever possible.

At the station – Employees:

  • All employees must medical or cloth masks or anything that covers the mouth and nose at all times.
  • Require employees to adhere to preventive hygiene practices (such as, using hand sanitizers, frequent hand washing, and putting more emphasis on customer service personnel).
  • Customer service personnel must work from cabins or offices with an appropriate distance (1.5 to 2 meters) separating them from passengers (e.g. by using protective glass barriers).
  • Prevent movement between different work areas without frequent disinfection.

At the station – Passengers:

  • All passengers must wear medical or cloth masks or anything that covers the mouth and nose at all times at the station.
  • Consider requiring passengers to carry their luggage and personal belongings by themselves at all times.
  • Encourage passengers to wash their hands frequently (such as before and after the trip, and after using the restroom at the stations).

Boarding or disembarking the train:

  • Ensure the recommended physical distance between passengers (for a distance of 1.5 meters) is maintained at all times when boarding or disembarking the train.
  • Use separate doors to enter and exit the train, whenever possible, while considering having exceptions for people with special needs.
  • Perform a temperature check for all passengers, crew and employees before boarding the train.
  • Use floor stickers to direct and maintain safe physical distancing (a distance of 1.5 meters) and prevent congestion (such as: inside the train, during boarding and disembarking, and in waiting areas).
  • Use mechanisms to verify tickets without contact (such as, through infrared light or QR code scanners).

Inside the train:

  • Maintain the recommended social distancing [1.5 meters] between passengers at all times (by leaving empty seats between passengers and following the policy of alternate seats or diagonal seating).
  • Allow opening common areas (such as, dining areas) while maintaining the recommended physical distancing [1.5 meters] between individuals.
  • Disinfect the train cabin and outdoor areas that people share (such as, handles, windows, buttons, and tables) [constantly, and wherever possible, at train stops, and at the end of each trip].
  • Disinfect restrooms after each use and provide hygienic disposable seat covers.
  • Food served during the trip should be limited to pre-packaged meals only.
  • Remove all hard copies of magazines and newspapers on the train.

Passengers:

  • Consider requiring passengers to carry their luggage and personal belongings by themselves when boarding or disembarking the train.
  • Provide personal hygiene supplies [such as, sanitary tissues and sanitizers] for passengers.
  • All passengers must adhere to the seats specified in their tickets.
  • All passengers must wear masks before boarding the train and at all times during the trip.

Employees:

  • All train employees and crew members must sanitize their hands before providing services at all times.
  • All train employees and crew members must wear gloves and cloth or medical masks at all times during work and avoid touching their mouth, nose and eyes while wearing gloves.

Monitoring and Reporting:

  • Prepare a detailed daily record of the employees’ previous travel trips and their health status, including the list of employees who are in quarantine.
  • Prepare a list of the employees who work together, their shifts and dates of work.
  • Follow the instructions of the MOH and the relevant authorities regarding Covid-19 before allowing employees to resume work (including those returning from travel).
  • If a confirmed case is registered, it is necessary to inform the MOH immediately and refer to the protocols and guidelines of the MOH regarding testing, tracking and isolation of suspected cases.

Communication and Implementation of Regulations:

  • Assign protocol managers to ensure that the established protocols issued by the competent authorities are followed.
  • Conduct mandatory health and safety trainings on Covid-19 for all employees.
  • Provide train schedules and expected occupancy online to avoid overcrowding at the ticket counters the train stations.
  • Instruct and guide customers and employees to cleanse and sanitize their hands before boarding the train.
  • Use digital channels (e.g. social media, text messages, and phone apps) and other channels (e.g. place posters inside the trains and at stations) to raise awareness among employees and customers on the Covid-19 disease and latest guidelines and requirements, in line with the directives of the MOH.

 

Appendix A: Individuals who are at Higher Risk of Infection

The health controls for suspending attendance at workplaces during the Covid-19 pandemic shall be attached to the medical reports of the below Health Conditions:

  • Those over the age of 65 years
  • Chronic lung disease, or severe asthma:

For those who have been admitted to the hospital at least once in the past six months.

  • Chronic heart diseases:

– Heart muscle failure.

– Coronary artery disease with at least having one heart attack during the past year.

  • Inherited Immunodeficiency diseases
  • Acquired Immunodeficiency:

1. Acquired immunodeficiency disease

2. Use of immunosuppressive drugs.

3. Use of cancer treatment drugs.

  • Obesity:

BMI 40>kg/m2

  • Chronic medical conditions:

4. Uncontrolled diabetes, which necessitated admission to the hospital at least once during the past six months

5. High blood pressure disease, which required admission to the hospital at least once during the past six months

6. Kidney failure (dialysis)

7. Cirrhosis.

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The wonderful integration between all government agencies throughout this crisis was lead by a distinguished leader who works tirelessly. He created a team that works with the highest measures of synchrony and quality, keeping the citizen their main priority.
Tawfiq Al Rabiah
Minister of Health

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