Protocols for Domestic Services Workers (hourly workers)

Protocols for Domestic Services Workers (hourly workers)

Hygiene and Health Practices:

  • Workers must wear medical or cloth masks or anything that covers the mouth and nose before starting work.
  • Workers must commit to washing hands frequently, especially before they start working and after they finish  working, for a period of not less than 40 seconds, or to sanitize their hands with hand sanitizer for a period of not less than 20 seconds if soap and water are not available.
  • Workers must pay attention to personal hygiene.
  • Clothes should be washed immediately after the end of the work period, and certain clothes should be allocated for work that are not used for sleeping or other work.
  • The operating company must provide the workers with a mask and hand sanitizer before starting work.
  • The workers’ transport buses must be disinfected on a daily basis before and after their transportation to their workplace.
  • The operating company must implement the health requirements regarding workers ’accommodation (please refer to the Guide for Health Conditions for Workers’ Accommodation issued by Weqaya).
  • The operating company must measure the workers’ temperature on a daily basis and ask about other symptoms such as coughing, and record this on a daily basis.
  • A daily record of the number and location of the visits made by all workers and the name of the driver must be allocated to be referred to in the event of an epidemiological investigation.

Physical distancing and remote work:

  • Increase working hours for workers and avoid having direct contact with other people.
  • It is preferable to be careful and not let workers move between more than one house in one day and to limit them if possible.
  • It is preferable to allocate each worker to work in specific areas or specific homes to reduce the chance of transmitting infection.
  • Workers must not come in contact the household members and maintain physical distancing at all times.
  • Workers must constantly change gloves when used and wash hands or disinfect them before moving to work in another home.
  • The capacity of transporting buses should be reduced so that some seats are vacated to ensure social distancing between female workers (please refer to the health requirements guide and protocols regarding buses).
  • When workers visit the home, people at higher risk of Covid-19 infection should be kept away from the home, such as the elderly, people with chronic respiratory diseases and immunodeficiency diseases.

Symptoms Monitoring:

  • Workers must disclose if they have any symptoms such as, a high temperature, cough or shortness of breath.
  • Measure the temperature of all workers daily before they leave to clan any house. 
  • The client must fill out a disclosure form for Covid-19 symptoms and home safety


  • Allocate special rooms for isolation in the event that one of the workers is suspected to be infected with Covid-19 until contacting the competent authorities.
  • In the event that a confirmed case is registered among a worker, the following actions must be followed:
  • It is necessary to identify those who were in contact with the case from the housing of workers or employees of the company, such as the drivers, as well as the houses that the worker visited to find out who had been in contact with the case and cooperate with the MOH on this.
  • When a customer books a certain worker, they must be asked about the number of family members, take their data, and ask about any Covid-19 symptoms or whether there is a confirmed case at home or in isolation.
  • The family members must be asked again on the same day of the visit to prevent the transmission of infection and facilitate the investigation process later.


  • Workers must be educated about Covid-19 disease through official sources, by making them aware of the following:
  • What is the disease and how it spreads.
  • The preventative measures to be taken making them aware of how to wash their hands and disinfect them.
  • Importance of wearing masks or any other means of protection (that covers the mouth and nose), as well as make them aware of the Hygiene and Cough etiquette.
  • They must also be educated about the symptoms of the disease and that they need to disclose them.
  • Awareness posters should be placed in the workers’ housing and on the transporting buses.


  • Supervisors should be assigned to ensure the implementation of the protocol for workers, to ensure that all requirements for housing and transportation are maintained, to assign other supervisors to educate and train female workers on the preventive measures.


Appendix A: Individuals who are at Higher Risk of Infection

The health controls for suspending attendance at workplaces during the Covid-19 pandemic shall be attached to the medical reports of the below Health Conditions:

  • Those over the age of 65 years
  • Chronic lung disease, or severe asthma:

For those who have been admitted to the hospital at least once in the past six months.

  • Chronic heart diseases:

– Heart muscle failure.

– Coronary artery disease with at least having one heart attack during the past year.

  • Inherited Immunodeficiency diseases
  • Acquired Immunodeficiency:

1. Acquired immunodeficiency disease

2. Use of immunosuppressive drugs.

3. Use of cancer treatment drugs.

  • Obesity:

BMI 40>kg/m2

  • Chronic medical conditions:

4. Uncontrolled diabetes, which necessitated admission to the hospital at least once during the past six months

5. High blood pressure disease, which required admission to the hospital at least once during the past six months

6. Kidney failure (dialysis)

7. Cirrhosis.

Share on twitter
Share on facebook
Share on telegram
Share on whatsapp
The wonderful integration between all government agencies throughout this crisis was lead by a distinguished leader who works tirelessly. He created a team that works with the highest measures of synchrony and quality, keeping the citizen their main priority.
Tawfiq Al Rabiah
Minister of Health

Follow Us

The information on this site is authorized by the Ministry of Health

Share on twitter
Share on facebook
Share on whatsapp
Share on telegram