Postal and Logistical Services Protocols
(Regular and express mail, delivery, and warehouse services)
- Allow all incoming and outgoing express mail and delivery shipments (while following the instructions of the Saudi Center for Disease Prevention and Control (SCDC) and the local authorities).
- Set the number of individuals permitted to use the vehicle to maintain the recommended physical distancing [1.5 meters] between individuals (e.g. 1 person only for small vehicles and 2 people for large vehicles – with the exception of armored transport vehicles with the necessity to maintain the recommended physical distancing).
- Number of individuals allowed to use the vehicle for food delivery services should be limited to the vehicle driver only.
- Continuously implement cleaning and disinfection practices for vehicles [passenger compartment and freight container after each work shift].
- Provide hand sanitizers and sanitary papers for delivery representatives.
Delivery services and staff workers:
- Delivery personnel must maintain the recommended physical distancing (1.5 meters) at all times between (employees and other customers) during loading and unloading of goods.
- Delivery personnel must sanitize their hands before and after each order is delivered [especially when delivering food].
- Delivery personnel and employees must wear gloves and cloth or medical masks at all times during work and avoid touching the mouth, nose and eyes while wearing gloves.
- Require employees to adhere to preventive hygiene practices (such a, constantly alert employees to wash their hands and disinfect offices when dealing with different batches of postal shipments and between work shifts).
- Avoid physical contact when confirming shipments reception upon delivery.
- Employees who show symptoms [over 38C] should be isolated and prevented from coming to work.
- Delivery personnel who show symptoms [whose temperature is over 38C] should be isolated and prevented from coming to work.
Offices, Shipments and Warehouses:
- Encourage the receipt of shipments by delivering shipments to the customer’s address and limiting the personal receipt of shipments from offices and branches.
- Implement timetables for the delivery of shipments to ensure that there is no congestion and crowding in the delivery centers.
- Place visible floor stickers and use barriers to mark social distance at every 1.5 meter in the queue areas (such as, at entrances, cargo receiving areas).
- Provide hand sanitizers and sanitary papers on counters, post parcel lockers, and entrances, in addition to providing disposable sanitary seat covers in the restrooms.
- Constantly disinfect materials that are commonly shared in public areas between shifts (such as, parcel lockers, touch screens, prayer rooms, etc.).
- Provide trash cans and waste baskets that are used with no touching required,
- Follow the Administrative Sector Protocols.
Monitoring and reporting:
- Follow the instructions of the MOH and the relevant authorities regarding Covid-19 before allowing employees to resume work (including those returning from travel).
- Ensure that a temperature check is performed and the competent authorities are informed about any cases whose temperature exceeds [38C] among employees or drivers and that the case is isolated until referring it to the health care facility.
- If a confirmed case is registered, it is necessary to inform the MOH immediately and refer to the protocols and guidelines of the MOH regarding testing, tracking and isolation of suspected cases.
Communication and Implementation:
- Assign protocol managers to ensure that the established protocols issued by the competent authorities are followed.
- Conduct mandatory health and safety trainings on Covid-19 for all employees.
- Instruct and guide customers and employees to cleanse and sanitize their hands before using shared facilities.
- Encourage electronic means of payment (i.e. such as online payment, bank card and smart phone).
- Use digital channels (e.g. social media, text messages, and phone apps) and other channels (e.g. place posters inside the vehicles and warehouses) to raise awareness among employees and customers on the Covid-19 disease and latest guidelines and requirements, in line with the directives of the MOH.
- Place prominent signs at the entrances including the latest developments related to Covid-19 and the safety precautions.
Appendix A: Individuals who are at Higher Risk of Infection
The health controls for suspending attendance at workplaces during the Covid-19 pandemic shall be attached to the medical reports of the below Health Conditions:
- Those over the age of 65 years
- Chronic lung disease, or severe asthma:
For those who have been admitted to the hospital at least once in the past six months.
- Chronic heart diseases:
– Heart muscle failure.
– Coronary artery disease with at least having one heart attack during the past year.
- Inherited Immunodeficiency diseases
- Acquired Immunodeficiency:
1. Acquired immunodeficiency disease
2. Use of immunosuppressive drugs.
3. Use of cancer treatment drugs.
- Chronic medical conditions:
4. Uncontrolled diabetes, which necessitated admission to the hospital at least once during the past six months
5. High blood pressure disease, which required admission to the hospital at least once during the past six months
6. Kidney failure (dialysis)